Privacy Policy

This privacy policy is operated by Drum Installations Limited, Unit 3 Gateway Mews, Ringway, Bounds Green, London, N11 2UT (hereinafter referred to as Drum Installations) and governs the privacy of those who use our website and who provide personal information to us.
 
The purpose of this policy is to explain to you how we control, process, handle and protect your personal information, including while browsing or using this website, and your rights under current laws and regulations. If you do not agree to the following policy, you may wish to cease viewing / using this website.
 
What personal information is being collected?
Contact name
Telephone Number(s)
Email address
Postal address
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How are we collecting it?
Personal information is collected by Drum Installations from you when you contact us via telephone, email, or when you complete an enquiry form.  It may also be provided by a third party to whom we are contracted to provide services to you on their behalf.
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As well as the contact information, Drum Installations also collect information automatically about your visit to our website. Information obtained in this way, such as demographic data and browsing patterns, is only used in aggregate form, i.e. your individual identity is not revealed.
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Why are we collecting it?
We use the contact information to enable us to provide our services either directly or indirectly to you.
 
We may also use this information to understand your needs and provide you with more information for the products/services you have requested. Your information may also be stored in a CRM system for Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail.
 
We may use the indirect information to customise the website according to your interests.
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How are we using it?
We will use it to confirm who you are when you contact us. We will use it to verify your name and address by checking your details against our customer records and to check against information held by others e.g. credit reference agencies, where necessary.
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Do we plan to share it?
We will only share personal information with others when we are legally permitted to do so, and only when necessary to do so. When we share data with others, we put contractual arrangements in place to protect the data and comply with our data protection.
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How long will we store it?
We’ll keep your personal information securely stored for as long as we need it to provide you with the services you want from us.
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What control do you have over it?
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
 
Your data protection rights
Under UK and EU data protection law, you have rights including:
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Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
 
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
 
Links to other organisations
For your convenience we may include links on this website to other sites that we believe you may find useful. Please ensure, when you click on any of our links, that you read the privacy statement located on the website you have selected.
 
Any websites connected with this site are not within our control.
 
Cookies
Our website uses cookies. A cookie is a small file of letters and numbers that we put on your computer if you agree. These cookies allow us to distinguish you from other users of the website which helps us to provide you with a better experience when you browse our website and also allows us to improve our site.
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The cookies we use are ‘analytical’ cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they’re using it. This helps us to improve the way our website works, for example by making sure users are finding what they need easily.
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For each visitor to our website, our web server automatically recognises only the consumer’s domain name. This information can be used to locate some geographical information, for example your nearest town. In some cases, it may identify your ‘network name’ (if for example you are accessing our website from an organisation with its own network). It does not give us any personal information relating to you as an individual (such as your name, address or email address). This information is used for internal review to improve the content of our web pages and its relevance to our customers.
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By using our website, you are consenting to our usage of the cookies described above. If you do not wish to consent, you can change your browser settings to disallow cookies on this and/or other websites.
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If you wish to discuss our privacy notice in more details, please email us at 
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How to complain
If you have any concerns about our use of your personal information, please contact us at Drum Installations in the first instance.
 
You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address:
           
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
 
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk